Elevate your academic year for less. 25% OFF early-bird pricing | CODE: OFF25

--

Days

--

Hours

--

Mins

--

Secs

Start comfortable summer nights with Resspry.

Return Policy

At Resspry, we want you to be completely confident in your sleep investment. We offer a 100-Night Risk-Free Sleep Trial for our mattresses, as well as a flexible return policy for other products and non-trial returns.

1. The 100-Night Sleep Trial (Free Pickup Service)

We want you to experience the comfort and support of Resspry in the comfort of your own home:

  • Trial Period: Your 100-night trial begins on the date your mattress is delivered.

  • 30-Night Adjustment Period: Just like breaking in a new pair of shoes, it takes time for your body to adapt to a new, supportive mattress. We kindly encourage you to sleep on your Resspry mattress for at least 30 nights before deciding to initiate a return.

  • Free Collection Service: If you decide the mattress comfort isn't right for you within the 100-night trial, simply contact us. We will arrange a FREE collection/pickup service right from your home. You do not need to worry about returning the bulky mattress yourself.

2. Standard Returns (Wrong Size, Accessories, or Changed Mind)

For returns outside the 100-night mattress comfort trial (such as ordering the incorrect size, purchasing accessories/toppers, or ordering by mistake):

  • Return Shipping: You will need to independently arrange a courier service and cover the return shipping cost to dispatch the item back to our warehouse.

  • Condition: Items must be unopened, undamaged, and in their original packaging.

Return Warehouse Address:

  • Recipient: C/O TLB GLOBAL

  • Address: Hyline House, Tilson Road, Manchester, M23 9GF, United Kingdom

  • Warehouse Operating Hours: 10:00 – 16:00 (Monday – Friday)

⚠️ Crucial Tracking Requirement for Standard Returns:

Once you dispatch the item, you must email us with:

  1. The Courier Return Tracking Number

  2. A Copy / Photo of the Shipping Receipt / Proof of Dispatch

This is essential for our team to track the movement of your shipment and prevent any loss in transit.

3. How to Request a Return

  1. Contact our customer support team at service@resspry.co.uk with your Order Number and reason for return.

  2. For 100-Night Sleep Trial Mattress Returns, our support team will schedule a convenient pickup date with you.

  3. For Standard Returns, our team will provide you with authorization before you ship the parcel to our Manchester warehouse.

4. Refund Processing

  • Inspection: Once our warehouse team receives and inspects the returned parcel (or receives confirmation from our trial pickup courier), we will verify the item's condition.

  • Refund Issuance: Upon inspection approval, we will immediately process your full refund back to your original payment method within 3 to 7 business days.

  • Confirmation: You will receive an automated email notification as soon as the refund is processed.

Contact Us

For any return requests or questions regarding our policy, please contact:

  • Email: service@resspry.co.uk

  • Customer Service Hours: Monday – Friday, 10:00 AM – 4:00 PM (GMT)